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Privacy Policy

Little Duck Melts committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or interact with us.

By using our website, you agree to the practices described in this policy.

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1. Information We Collect

  • Name

  • Email address

  • Billing and shipping address

  • Phone number

  • Order details

  • Messages sent through contact forms or email

Information collected automatically

When you browse our website, we may automatically collect:

  • IP address

  • Device type and browser

  • Pages viewed and time spent on the site

  • Cookies and tracking data (via Wix analytics)

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Payment Information

Payments are processed securely through third‑party providers (e.g., Wix Payments, PayPal, Klarna). We never see or store your full card details.

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2. How We Use Your Information

We use your information to:

  • Process and fulfil your orders

  • Send order confirmations and shipping updates

  • Respond to enquiries

  • Improve our website and customer experience

  • Prevent fraud or misuse

  • Send marketing emails (only if you opt in)

We do not sell or share your data with third‑party marketers.

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3. Legal Basis for Processing (UK GDPR)

We process your data under the following lawful bases:

  • Contract: To fulfil your order

  • Consent: For marketing communications

  • Legitimate interest: Website analytics, fraud prevention

  • Legal obligation: Record‑keeping for tax and accounting

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4. How Your Data Is Stored

Your data is stored securely through:

  • Wix (website hosting and analytics)

  • Payment processors (for transactions)

  • Email service providers (for order updates)

We take reasonable steps to protect your information from loss, misuse, or unauthorised access.

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5. Cookies

Our website uses cookies to:

  • Enable website functionality

  • Analyse site traffic

  • Improve user experience

You can manage or disable cookies through your browser settings.

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6. Sharing Your Information

We only share your data with trusted service providers necessary to run our business, such as:

  • Wix (website hosting)

  • Royal Mail or couriers (shipping)

  • Payment processors (PayPal, Wix Payments, etc.)

These providers only receive the information required to perform their services.

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7. Your Rights (UK GDPR)

You have the right to:

  • Access your personal data

  • Request corrections

  • Request deletion (“right to be forgotten”)

  • Object to processing

  • Withdraw consent (for marketing)

  • Request a copy of your data

To exercise any of these rights, contact us at: littleduckmelts@outlook.com

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8. Data Retention

We keep your information only as long as necessary for:

  • Fulfilling your order

  • Legal and tax obligations

  • Customer service records

Marketing data is kept until you unsubscribe.

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9. Children’s Privacy

Our website is not intended for individuals under 16. We do not knowingly collect children’s data.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

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11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Little Duck Melts Southampton, UK Email: littleduckmelts@outlook.com

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